Free Shipping: UK orders over £100, International orders over £200
(No discount code required)

Ordering
The best way to order is online via norfeeindustries.com but if you have any difficulties during this process please feel free to email hello@norfeeindustries.com and we will do our best to help you out. We aim to respond to all emails within an hour or two, unless we're sleeping or riding bikes during appropriate hours UK time.

Gift Orders
Ordering as a gift? Please let us know and we will be happy to include a personal message and omit receipt. Enter the recipient's address at checkout and use the 'Notes' section to include your message. Email us athello@norfeeindustries.com before or after ordering if you have any problems or specific requirements.

Discount Code Terms & Conditions
- Discount codes must be applied at the time of purchase.
- Any discounts cannot be applied retrospectively.
- Unless stated, discount codes are not valid on Bundles, Sale or Discounted items 
- Unless stated, discount codes are single use only. Orders using an alternative email address to avail of discount codes multiple times will be automatically cancelled
- Discount codes received on an order may not be used against exchanges on the same order
- Discount codes have varying expiry dates as stated by Norfee Industries and can be discontinued or rescinded by Norfee Industries at any time.
- Fixed amount discounts may vary by currency.
- One discount code can used per order, and they cannot be combined.

Sizing
All items have individual size guides in their descriptions. We're happy to supply further information and assist with sizing, just emailhello@norfeeindustries.com

Bag Care
Spot clean using a bleach and chlorine-free detergent applied with a warm damp cloth. For stubborn stains, pre-treat with a laundry stain remover then use a soft bristled cleaning brush to work the detergent into the fabric.

Delivery
UK delivery is free for orders over £100. All orders over £200 are shipped free, anywhere in the world. We aim to pack and post your item(s) within 1-3 days of ordering, though generally same or next day. Approximate delivery times, in working days from the date of sending, are:

UK/Ireland: 2-3 days
Europe: 3-5 days
ROW: 5-7 days

If you require something more urgently, please get in touch and we will try our best to help you out. Expedited delivery options are available at an additional cost.

All items are suitably packaged. All Norfee Industries deliveries are fully tracked and traced.

Overseas Delivery
Norfee ships worldwide, please select your country from the drop-down list in the shopping cart. Overseas shipments may be subject to import duties and tax. Additional charges can occur at the customer expense. Norfee has no control over these charges and accepts no responsibility for any additional overseas costs. Shipment is sent via Royal Mail’s overseas services and insurance is obtained for all overseas goods. All services are fully tracked, please see your shipping confirmation email for details.

Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

Pay in 3
Pay Later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

Security
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Damage
If your product is received damaged in the post, please notify us immediately, retaining the product and packing and we will contact Royal Mail who will be responsible for addressing and compensating the claim. Do not return the damaged product to Norfee Industries, notify us immediately and we will advise on the appropriate course of action before arranging a replacement.

Loss
If you have not received your goods within 10 working days of our “your order has been shipped” email, please notify us via email. All Norfee deliveries are fully tracked and traced. Please check that you have not mislaid a calling card from your postman or that the package is not waiting at your local depot or post/customs office.

• We are not responsible for items sent to an incorrectly supplied address.

• We are not responsible for items do not collect it in time from your local depot or post office, the item will be returned to us and an additional fee for reposting will be charged.

Extended Holiday Returns
All orders from 1 November can avail of our extended holiday returns period up to 14 January. All other returns terms below apply.

Returns & Exchanges
We want to bring you gear that you love, so if for any reason you're not happy with your purchase, we'll put it right.

For returns or if you'd prefer a different size, we politely ask that you notify us at info@norfeeindustries.com within 10 days of its arrival and tell us what the problem is.

Products must be returned in the state in which they were sent. Original, unworn, unused, unwashed, and undamaged (physical & strong odour damage, such as, but not limited to, cigarette smoke, and strong body odour) condition with any tags still attached. Please check that your item(s) is in good condition and fits you before use. Refunds will be processed upon satisfactory receipt of the returned goods. We will refund your payment same day minus the costs of initial shipping and payment processing fees. If an order which achieved free shipping is partially or wholly returned, the cost of shipping will be deducted from any refund.

We'll notify you once this process is complete, please wait 10 working days from sending before contacting us about your return.

Please do not place a new order to replace items outside the exchange process.

Returning Your Product
Please use your delivery note to tell us which items you are returning, why you are returning them and whether you would like a refund, replacement or exchange.

If you are sending from outside the EU, please be sure to mark as returned goods on any customs forms. We cannot pay import duty/VAT on mislabelled parcels and they will be returned to sender.

You are responsible for ensuring correct packing of the product and using appropriate postal and recorded delivery methods with relevant insurance cover in place. Norfee Industries is not responsible for the loss or damage of any returned product.

Please address package to:
Norfee Industries Returns
Unit 6, Hollybank Business Park,
Hollybank Rd, Parkgate,
Ballyclare BT39 0DL